Library 323 Petra

The purpose of this memo is to for me to examine how to better evaluate customer emails, instant messages and social media interactions (Facebook, Instagram and Twitter) and my reactions to them.  For the last 7 years I have worked as the online communication liaison for a small doll company and am the moderator of several Facebook selling and social groups, as well I also have a full time job as an IT Support Specialist.  The majority of my interaction with customers, group members and clients is via electronic mediated communication.   Text can be horribly ambiguous, and as such I have had to work very hard to understand what my customers may or not be saying in their message from their writing alone and be very aware of what my outgoing messages may convey.  Non-visual cues in writing are vital to my day to day work, and being almost hyper aware to these cues has become a huge part of my communication tool box.  I have also had to work very hard at lear...

Libraries are now so much more than large book borrowing depositories.  In middle and secondary schools the library is often being referred to as a media centre, to better engage the current and newer generation of learners.  Libraries now are emerging as technology hubs, with computers, maker areas, and loaner devices, including tablets, Chrome Books and e-readers.  Libraries everywhere are learning to engage their patrons on the digital level with apps for their cell phones and tablets and web portals that allow users to access the library and its services without ever setting foot in the actual building.  Where the library was once a place of learning it is now also place to find and engage in entertainment, with the wider offerings of video and music media, board games, card games and video games.  Yet despite all of these changes to the modern library, many people do not even know these changes have occurred and still see the library as a dying need in the...

Asking your clients the right questions is how you get them and you to the correct solution for their computer problem.  Closed ended questions with their simple no or yes answers are useful but to really get to the bottom of an issue you want to use probing and clarifying questions.  The probing question will encourage the client to explain what they are seeing, this is especially useful when you are unable to remote into their computer.  For example if a client says, "My email is not getting to everyone I'm sending it to."  Probing questions you could try: What is happening that makes you think this person is not getting your email? How are you entering the email addresses into the To field you are sending to? Clarifying questions you can follow up with: Is the person not getting your email internal or external? Are you getting a non-deliverable message? Has this happened before?  The key us to get your client talking and providing what you...

Problem 2: User is navigating web and suddenly gets a connection error when trying to connect to Amazon.ca     Scope 2: For the case of this scenario it is more difficult to immediately see how many users are affected.  Trying to connect to the site in question from a different device and checking one the three recommended sites in the article: Down For Everyone Or Just Me , Down Or Not (as of the writing of this assignment this site is no longer available) or Down Right Now   (this site while user aggregated does not allow searching).  After checking these, you discover, yes it is just me. Troubleshooting The article does not go into what to do it you do discover it is just you however you can try the following: Google any error you are receiving Try the website in a different browser (I have 5 different internet browsers installed on all my machines for just this reason) Do you have the correct plugins for the website installed? ...

iolo technologies offer  one of the first free software troubleshooting packages I ever spent money on after learning how much I could do with just the free version.  System Mechanic  allows you to customize how it monitors your system and offers you the ability to fix items on the fly.  Similar to packages like Crap Cleaner or Malware Bytes, System Mechanic scans for malware, junk files and bloatware that can be slowing down your system.  It also assists in optimizing your system speeds and browsing speeds.

MFCMAPI   is hands down one of the most invaluable tools when dealing with Exchange mailbox rules and permissions and is currently being updated by Stephen Griffin of Microsoft.  You can view his blog at  https://blogs.msdn.microsoft.com/stephen_griffin/  .   It is also invaluable for permissions work on public folders and for finding corrupt items that no longer show in a client's Outlook, be it a calendar reminder, task, or delegate who just can't be removed from their mailbox permissions.  It is not to be used lightly and Stephen's blog posts are a wealth of information of the the dos and do nots of manipulating a mailbox.

Experts Exchange Graham Lavendar Experts Exchange was initially a free site for experts from various IT backgrounds to help answer questions to various computer, network, software and IT problems.  While you can still ask unlimited questions with the free beginner membership the annual premium membership is actually very reasonably priced at $299.95 Canadian a year.  I have used it heavily in my day job working with Microsoft Exchange and it has countless areas of expertise with both staff and community commentators and experts to assist you with all of your troubleshooting and coding needs.

Not every machine you encounter is going to be a Windows machine.  The Linux OS Unbuntu is often used as an alternative system operating system.  The Unbuntu site has many official guides including the wireless network troubleshooter.

Windows 10 offers some of it's own challenges for network trouble shooting.  Fortunately Microsoft has a good basic primer for walking through the issues.  It starts with the simple steps most of us are familiar with and goes into the new tools offered by Windows 10

Problem 1: All users on a small LAN are unable to connect to the internet but are able to connect to the home group and shared resources such as the wireless printer.  There are 4 PCs that are wired directly to the router, 3 laptops and 4 tablets, with the exception of 2 of the tablets, the rest of the machines are all running Windows 10 Professional. Scope: In this case of this scenario all users are affected (11 users).  Troubleshooting The fastest way according to the article to determine who is effected would be to do a local test of your own machine by doing a reboot of your PC, modem and router, and at least one other device connecting to the network, preferably a wireless on if your first device is wired, this helps kill two birds with one stone.  In a small office environment like ours we usually reboot only our PC or laptop first and while that is going on ask our team verbally if they are also seeing an issue BEFORE we bump the router and the mode...