Diagnosing Network Issues Part 2

Problem 2:

User is navigating web and suddenly gets a connection error when trying to connect to Amazon.ca
  
Scope 2:

For the case of this scenario it is more difficult to immediately see how many users are affected.  Trying to connect to the site in question from a different device and checking one the three recommended sites in the article: Down For Everyone Or Just Me , Down Or Not (as of the writing of this assignment this site is no longer available) or Down Right Now  (this site while user aggregated does not allow searching).  After checking these, you discover, yes it is just me.

Troubleshooting
The article does not go into what to do it you do discover it is just you however you can try the following:

  • Google any error you are receiving
  • Try the website in a different browser (I have 5 different internet browsers installed on all my machines for just this reason)
  • Do you have the correct plugins for the website installed?
  • Try disabling any browser extensions you have installed.
  • Flush your DNS settings (This is someting that frequently happens on my Windows 7 laptop with Facebook and only Facebook in multiple browsers)
  • Do not uninstall your anti-virus, a lot of sites recommend doing this, and if you are comfortable doing so, you can, but always choose this as your last resort and make sure you re-install it.





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